Thank you for being a participating merchant in the My River North Mobile App. As part of our ongoing effort to improve the merchant experience, this page provides answers to frequently asked questions about the app, along with a simple, secure feedback form.<\/p>\n
Click here<\/a> to access the My River North Privacy and Terms page.<\/p>\n
Question<\/strong><\/td>\n| Answer<\/strong><\/td>\n<\/tr>\n | Is it compatible with Apple & Android-based devices?<\/td>\n | Yes, the most recent editions of each.<\/td>\n<\/tr>\n | How do people get the app on a mobile device?<\/td>\n | It\u2019s free from the App StoreSM<\/sup> or Google PlayTM<\/sup>.<\/td>\n<\/tr>\n | Is information about the app available online?<\/td>\n | Yes, at RNRAChicago.org\/myrivernorth.<\/td>\n<\/tr>\n | What is displayed on each merchant screen?<\/td>\n | Name, logo, address, image, description, phone, website, map, Yelp & \u201cview deal\u201d button. Reservation links are optional.<\/td>\n<\/tr>\n | Is there a limit on characters in a business description?<\/td>\n | Yes, 150 characters plus spaces.<\/td>\n<\/tr>\n | Who can redeem deals?<\/td>\n | All users, only through the app.<\/td>\n<\/tr>\n | How do users redeem a deal?<\/td>\n | 1) On \u201cmerchant\u201d screen, click \u201cview deal\u201d & show to staff.<\/p>\n | 2) On \u201cdeal\u201d screen, click \u201credeem\u201d.<\/p>\n 3) On \u201cconfirmation\u201d screen, click \u201cyes\u201d and enjoy!<\/td>\n<\/tr>\n What must merchant employees do?<\/td>\n | Confirm deal on customer\u2019s device and apply the discount.<\/td>\n<\/tr>\n | Can deals change?<\/td>\n | Yes, as often as every second business day.<\/td>\n<\/tr>\n | Must businesses always display a deal?<\/td>\n | Yes.<\/td>\n<\/tr>\n | What types of deals may be used?<\/td>\n | Deals may be designed to suit each business\u2019 needs (BOGO, bundling, upgrades, straight % or $ discounts, etc.).<\/td>\n<\/tr>\n | Are restrictions on use of deals allowed?<\/td>\n | Reasonable restrictions such as \u201cnot valid on holidays\u201d are allowed, but they must be displayed on the \u201cdeal\u201d screen.<\/td>\n<\/tr>\n | The app provides a field to describe deals and another for details or restrictions. Are there characters limits?<\/td>\n | Yes, max 50 characters in field #1 (required) and max 150 characters in field #2 (optional).<\/td>\n<\/tr>\n | How do businesses change deals?<\/td>\n | Send updates to MRNoffers@rnrachicago.org from an authorized email address. New deals will appear in the app by no later than close of 2nd<\/sup> business day.<\/td>\n<\/tr>\n | How many business categories are in the app?<\/td>\n | 14 categories.<\/td>\n<\/tr>\n | Can a business be listed in multiple categories?<\/td>\n | Yes, businesses choose one or more when they sign up.<\/td>\n<\/tr>\n | Can a deal be redeemed more than once?<\/td>\n | Generally yes, but details are up to each business.<\/td>\n<\/tr>\n | Can participating businesses receive app usage data?<\/td>\n | Yes, reports will be available from RNRA.<\/td>\n<\/tr>\n | Can users search for a business by name?<\/td>\n | Yes, by clicking the magnifying glass icon on the \u201cdeals\u201d screen.<\/td>\n<\/tr>\n | Can users recommend a business for the app?<\/td>\n | Absolutely! They can email us at info@rnrachicago.org.<\/td>\n<\/tr>\n | How are gratuities handled?<\/td>\n | Users are encouraged to base tips on the undiscounted price.<\/td>\n<\/tr>\n | Is the app integrated with social media platforms?<\/td>\n | Yes, Facebook and Twitter.<\/td>\n<\/tr>\n | Does the app use location sharing & push notifications?<\/td>\n | Yes, authorized by users after download.<\/td>\n<\/tr>\n | Can sponsors suggest changes to the app?<\/td>\n | Definitely, all input is appreciated.<\/td>\n<\/tr>\n | How are participating businesses promoted?<\/td>\n | Via the app, website and RNRA annual meeting.<\/td>\n<\/tr>\n | Is there a limit to the number of MRN businesses?<\/td>\n | No, the more the merrier!<\/td>\n<\/tr>\n | How do users or businesses get help?<\/td>\n | Via email at info@rnrachicago.org<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":" | Thank you for being a participating merchant in the My River North Mobile App. As part of our ongoing effort to improve the merchant experience, this page provides answers to frequently asked questions about the app, along with a simple, secure feedback form. Click here to access the My River North Privacy and Terms page. 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